How to reschedule or cancel TOEFL iBT Test?

A lot of students get stuck with rescheduling and canceling their registered TOEFL iBT test. Below is the step wise procedure to reschedule TOEFL iBT test.

Rescheduling or Canceling your TOEFL iBT test is an easy process.

The most important thing you need to remember is, rescheduling or cancellation of TOEFL is possible only when you have three full days in hand before the test day.

In other words there needs to be a gap of three full days between the day you request for reschedule/cancellation and the TOEFL test day.

  • You can reschedule TOEFL or cancel TOEFL online or through telephone.
  • Mail/Email requests are not accepted.

TOEFL Reschedule or Cancel – Online 

  • Login to your TOEFL iBT account
  • View Order on your account home page
  • Click “Modify” for rescheduling and “Cancel” for cancellation of the test.

 TOEFL Reschedule or Cancel – Phone

  • Keep your registration number handy.
  • Students from US and Canada can call at 1-443-751-4862 or 1-800-468-6335.
  • Indian students can call at 91-124-4147700.
  • Students from all other territories can check the Prometrics registration center pdf

 Note: You need to use the same name i.e. the full name as used during TOEFL test registration. ( How to Register for TOEFL in India )

TOEFL Refund – Charges Involved

ETS charges for rescheduling TOEFL and refunds you for cancellation of the test schedule.

  •  Charge: You need to pay $60 in addition to your registration charges for rescheduling the TOEFL test.
  •  Refund: There is a refund policy associated with cancellation of TOEFL test. You get half of the amount you paid for registration back.

But remember this is possible only when you take the initiative three days before test day.


Next > TOEFL Study Tips – This is How I scored 114 in TOEFL iBT Test


  1. Oliverkahn on November 8, 2017 at 3:18 PM

    Dear sir,
    how long does refund take? Thank you.

  2. Helo Duhant on September 13, 2017 at 9:52 AM

    How can I get the refund (half of the amount I paid) after cancelled a test online, would it automatically turn back into my credit card which I used for the payment before?

  3. Azadeh on August 21, 2017 at 2:06 PM

    hi. i enrolled for TOEFL at 8th of October but my first exam was in December. I can reschedule my exam until October or December?

  4. christine on January 7, 2017 at 8:42 PM

    Dear Sir,
    I would kindly like to ask you about the cancelling procedure of TOEFL. I went to orders and clicked cancel. How will they refund me the half of the money?
    Thank you in advance

  5. Marija on October 24, 2016 at 4:24 AM

    Dear Sir,
    I would kindly like to ask you about the cancelling procedure of TOEFL. I went to orders and clicked cancel. How will they refund me the half of the money?
    Thank you in advance

    • YI ZHANG on December 16, 2016 at 10:26 AM

      Dear Sir,

      I have registered a TOEFL test in Jan., 2017. Now, I want to reschedule it to sometime half year later, for example, reschedule to September. But I find that only test dates in the following three months are available. Could you please tell me what I can do for that?

      Thank you very much in advance.

  6. Raj patel on February 13, 2016 at 7:15 AM

    I have cancelled my toefl appointment online . How will I get the refund ?

  7. jeremie bokwala on December 17, 2015 at 1:02 AM

    I would like to change the form of ID I will use on my test day since the passport I registered with will expire by that time can you guide me through this process ?

    • Raghuram Sukumar on December 18, 2015 at 8:48 AM

      Only passport is accepted ID. Get new passport or postone the test.

  8. YUE on November 11, 2015 at 1:21 PM

    I have the same question as Sunila, after cancelling toefl test online, do I have to do anything else? How long will it take to get refund to my account? Thank you so much.

  9. Sunila Rai on November 10, 2015 at 10:24 AM

    I would like to know that after cancelling TOEFL test do I have to fill up certain forms or follow certain procedure to get half refund. If not, then how am I supposed to get refund.

    • Raghuram Sukumar on November 11, 2015 at 8:52 PM

      Refer to the TOEFL webpage for details.

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