Received this interesting experience from a reader about email exchange with ETS for closed TOEFL Test center.
There is something very important you will learn from this blog post.
Hi HSB and HSB blog readers.
I’m one of the regular readers of your posts ever since I planned to do my Master’s in United States.
Well, I never got a chance till now to post anything useful to the readers but now I’m excited to share my friend’s experience with ETS Legal Advocacy Officer where we had lengthy conversation for about two working days.
ETS Compensation for TOEFL
The story begins like this
My friend Kunal (Name Changed) had booked his slot to take TOEFL- IBT on August 13th, 2011 at one of the centers in Hyderabad and happened to reschedule it on 21st August,2011 at Prometric.
To his most shocking, the Test center was removed and he received a mail from ETS that his rescheduled appointment was canceled due to some reason.
He was given a voucher to book another appointment at some other day when he slots are available.
Kunal asked him for the reason, he said that – we have received complaints that the center is being involved in malpractice and hence removed.
He was given a chance to write in Kurnool (230 Kms from Hyderabad) this 14th August.
We were frustrated with that reply and informed him that we are going to file a case against ETS for troubling students.
To his most surprising he was offered a 60$ compensation, a free appointment to take TOEFL at Kurnool on 14th August as well as on 27th August, 2011 at Prometric Hyderabad.
The email conversations are attached.
Email Exchange and Mistakes
I’m not going to publish the entire email conversation, but I just couldn’t even digest the way a professional college student communicated with ETS official.
Let me make one thing clear here. I’m complaining about the person who wrote the email not the ETS.
Here is a couple of emails sent by kunal
“wen is my test i am worried about the test date”
am i an idiot i paid extra 60 dollars to my centre
i want it in ets on 21 aug
what the hell r u dng with me
SIR I HAVE ALREDY BOOKED TICKETS AND IT DID NOT APPERED IN MY PROFILE
AND ALREADY ITS LATE TO SEND TO THE UNIVERSITIES
Email messages above shows he wasted several years of school and college to learn communication skills.
I see several such emails (25+ per day) from students. When I was in B.E. I was not expert in writing emails, but I had common sense on how to write an email in English.
Students question the need to study in US when economy is down. You will lean how to communicate in professional way, because you will not get respect (or response) if you write email the way Kunal did.
If you happen to write such emails even after going to college in USA and unable to find a job, please don’t blame the US economy for that.
Well, to learn how to write and communicate in English (via email), you don’t have to go to USA and spend a fortune.
Before Hitting the Send Button
Before sending a professional email, you must have common sense to check few things
- Typos (and spell check)
- Grammar mistakes
What kind of language is that “what the hell r u dng with me”.
Please read the following blog posts
I’m not native English speaker and my English skills are below average. But, I try my best to write and improve in every blog post. Look at some of the blog I wrote 3 years back. I feel bad to read them, but I have come a long way and still long way to go.
Communicating via chat with friends is not same as communicating with ETS official, professors, graduate school or hiring managers. If you cannot differentiate between professional email with casual emails, please reconsider your decision to study in foreign countries.