Hello! I have a problem with my receipt number given by my employer. Every time I check my status USCIS Case Status online it says “ Your case can not be found at this time in Case Status Online. Please check your receipt number and try again.”

I emailed my employer regarding this, and she told me that it’s natural because some of the applications are not updated in the USCIS online. I’m wondering with her response, she said the company filed my application April 1 but still no update. Anyone here has the same problem with me? thanks!

uscis case status online

USCIS Case Status Online

You are not the only person who saw the error message – Your case can not be found at this time in Case Status Online. Please check your receipt number and try again.

USCIS have redesigned the case status website and made it more informative. Almost everyone looking at USCIS case status online seen similar errors and its due the following reason

The United States Citizenship and Immigration Service (USCIS) National Benefits Center (NBC) Liaison Committee has identified that there is a problem with the interface tool for the “Case Status Online.”

Not only has this problem caused much delay in the recording of new receipt numbers in the system, it has hampered the updating of status information for those cases already in the online system. The Liaison Committee stated that the issue was not limited to NBC filings, and that the problem has been recurring.

The NBC Liaison Committee did not provide a time estimate of when they expected the interface to be fixed.

So, if you USCIS online case status shows error message, have your employer or immigration attorney follow-up with USCIS.

Use this CASE Status tool to find the H1B, H4, L1, OPT and several other  immigration and non-immigration applications with USCIS.


  1. Hemali on September 10, 2017 at 8:49 PM

    I applied for my OPT. I got letter from USCIS with receipt number. But when I trued to check my application status, it shows it does not recognize the receipt number. Its been a month still it says does not recognize. Is there any problem in application?

    • vijay on September 15, 2017 at 5:05 PM

      I’m also having the same issue

  2. AD on January 26, 2017 at 3:23 PM

    For people who are finding it difficult to reach to a live representative, try following these steps:
    1) call them up and select your language
    2) select last option from menu of ‘Listening to more Options (* key)’
    3) Select ‘Change of status for Visitors’ Option from the extended menu
    4) Then select talk to Representative which is the last option

    Tip: Try calling early in morning or late in evening

    Mine is Same too, not updating online

    Let me know here if anyone has the issue solved, thanks and good luck!

  3. Aditya.k on January 9, 2017 at 6:39 AM

    Hi Rajesh, Did you get any update on validation errors ??

  4. rajesh on December 7, 2016 at 7:49 PM

    I applied for opt on november 7 2015 received the letter which says your documents are recived when i tried to enter the application number it says validation error is there any problem ??

    • Lokesh on December 11, 2016 at 12:27 AM

      Rajesh,I have the same problem.Did you get any update

      • Aditya.k on January 9, 2017 at 6:37 AM

        Hi Lokesh, I’m also facing the same situation (validation errors) from 3 months. Did you get any update ?

        Awaiting your response…

    • Nishanth on January 16, 2017 at 11:35 AM

      I also have the same issue. i received my receipt number on November 10 but still my case show ” your receipt number not found”

      • Oscar on January 19, 2017 at 11:01 AM

        My application was also received on November 10 2016 Nishanth, I got the receipt notice 7 days later, and my receipt number cant be found. I tried calling their help line but it is very difficult to speak to a real person.

        • nishanth on January 21, 2017 at 7:58 PM

          I think certain percentage of people have the same issue. I think there won’t be any problem in process.

        • nishanth on January 21, 2017 at 10:35 PM

          Is this the first time you applying for opt?

      • Vamsi on February 1, 2017 at 11:01 AM

        Hi, I am also having the same problem. I think the case which were received on Nov 10 all are facing the same issue. Nothing is updated I’ve called twice they are still saying that your application is till processing. If anybody have the same issue and if there is a change in the status can you post what’s the solution.
        Thank you.

        • Nishanth on February 1, 2017 at 4:19 PM

          Hi vamsi i too had the same issue. I called them number of times but no response, on the 75 day I submitted e-request. they said they will get back to me with in 30 days.then week later they sent me that” your case is in security check you will get your card probably in 30 days”. All of sudden today they approved my card, hopefully i will get my card in 10 days.So dont worry.

          Nov 10 – got the receipt number
          till Yesterday “CASE NOT FOUND”
          jan 23 – submitted my e-request
          Feb 1 – card approved

    • Dinesh on January 24, 2017 at 1:50 PM

      Even i have same problem. I called USCIS and spoke with them.. They told me not to panic if it shows validation errors and this is due to some data entry issues.

  5. Kumar on May 26, 2015 at 4:29 AM

    Hi, I received my H1b transfer receipt(via mail) on 5th May where it states that the application was received (at USCIS) on 20th Apr and the receipt notice was generated on 1st May; and now it is 25th May, still USCIS site is not recognising my receipt#. My h1b transfer application was submitted in general/regular processing.
    Any suggestion anyone has like how further one can wait, I already have called up customer-care multiple times and they say to wait for 30-45 days after the receipt notice was generated(in my case it was generated on 1st May) and they can’t do much, even they can not see my application number though.

    • Raghuram Sukumar on May 26, 2015 at 10:46 AM

      Sometimes USCIS receipt system doesn’t work.

  6. Rahul on July 14, 2014 at 2:21 PM


    I received my receipt number on Apr 22 2014. When I check the uscis tracker, it says “Your case can not be found at this time in My Case Status”, as of today. What should I do ?

    • Srini on August 6, 2014 at 11:14 AM

      Same with me. I received my EAC number on August 1st, 2014. Its been 6 days now and I still get the same message: Your case can not be found at this time in My Case Status”. Please suggest

      • Rahul on August 6, 2014 at 11:34 AM

        Hi Srini,
        I asked my attorney to call up USCIS and check with them. And my attorney spoke to USCIS officer and within 2 weeks I got my approval. The officer said that if it shows case not found, no need to panic, as the application is still in queue for processing. I am not sure if asking my attorney to call USCIS did it.

      • Raghuram Sukumar on August 6, 2014 at 12:16 PM

        It’s pretty common. It’s government website. give it some time to work.

    • rajesh on December 7, 2016 at 7:50 PM

      Is the problem solved facing the same issue??

  7. Nadi on April 18, 2014 at 2:55 AM

    Hi, i got my receipt number yday morning but when ever i enter my receipt number in USCIS tracker it says ” Your case can not be found at this time in My Case Status. Please check your receipt number and try again. ” i am so so worried. Is there any prob with the site still?? Thanks

    • new1 on April 27, 2014 at 3:40 PM

      do you still have this prob?

  8. asinyeti on August 18, 2013 at 4:29 PM

    Hello everyone. I went for F1 visa for fall semester interview here in Nigeria and I was denied.. I guess I lost that cconfindence and I was nervous not giving the right answers…
    Now I reapplied again and my interview dat is scheduled for September 4, 2013 and my i-20 is valid till September 12.. I hope I will be given visa considering the time limit.. Pls I want to know if they won’t deny me considering this time limit.. Should I go ahead for the interview which will be the ssecond attempt or I should cancell the interview date and wait for Spring 2014..

    • Ganesh Kashyap on August 31, 2013 at 2:19 AM

      You know I must ask this question or better ask yourself this question how is your comment is relevant on the page of person who is scared,terrified and have trouble with something and you are asking him about the VISA interview…there is a separate section which handles these question I suggest Raghu You could have said something about this…Just saying..

      • Raghuram Sukumar on August 31, 2013 at 8:24 AM

        Ganesh – I wish there are more commenter’s like you who knew where to comment and post questions.

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